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General questions

General questions (12)

Through the Service-Disk procedure, it is possible to receive accurate assistance on the problems encountered, without the need for intervention at the user's site, as it allows our technicians to reproduce the working environment of the user. The Service-Disk must be created from your program installation and the procedure varies…
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Microsoft Windows Vista is no longer compatible with the help system used by Aspan. In order to display it you need to download and install the following patch: help_vista_fix.exe(Only Microsoft Windows Vista users)
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The BarCode Reader is supported starting from ASPAN 6.0.The only supported BarCode type is "3 of 9". Just make a Part program, then go to CAD and from File => Print you can print the drawing with the BarCode in it. If you need further details:
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n order to connect a digitizer to our programs the digitizer must communicate (with the computer) using ASCII format. We have tested two different brands of digitizers, but every digitizer that satisfies the above statement may also be used with our programs. The two digitizers tested by us are: 1)…
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In AscAsp (AscTask) you can specify a tool compensation, appending <, or >, to the instruction. When using the cutter, this compensation is automatically changed to Depth compensation. If you do not want the automatic change and you want to apply a left or right compensation, you must act as…
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Run the program; Execute the menu command 'Utility -> technical menu -> Edit defaults'; Press the [ Add ] button; Type LOG as default name and 16639 as value; Press the [ OK ] button; Press [ OK ]; Restart the program;
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There are three ways to import drawings and part-programs in PARTNER/ASPAN: 1) drawings via DXF files limited to 2D entities. 2) drawings via ASCII files in ATool Software proprietary format with ASCASP.EXE external procedure. 3) part-program in ESA (TRIA) or Xilog format. DXF import The most common ways to import…
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PARTNER/ASPAN can generate DXF and NC files.1) DXF files in AutoCAD R 12 format: The options enable the generation of ASCII DXF or Binary files. If 'Diameter Return' option is selected, routes are exported as concatenated polylines with the thickness attribute set to the router diameter. If 'Diameter Return' option…
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question: I would like to print the drawing without any text above it. Is there any way to delete the header so that it will not be printed out? answer: There is no way to only print the drawing from Aspan without the header placed automatically at the beginning of…
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It is possible to set the toolbar's icons dimensions: (menu) 'Preferences > General'.
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Creation of a Service-Disk for a release lower than 9 of PARTNER/ASPAN. You can identify the version of the program using the menu command 'Help> About'. If you have a release newer then 9, please refer to the following guide: How to create a Service-Disk > Through the Service-Disk procedure,…
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In some PC it may happen that after an update of ASPAN, when loading, giving error messages: FATAL ERROR, incorrect version of a library (*******. Dll).
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